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Terms and conditions of the online store Vital-Aid


These Terms and Conditions of the Online Store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the EU General Data Protection Regulation and the Electronic Communications Act (ZEKom-1).
The online store (hereinafter referred to as the "online store") is operated by VITAL-AIM d.o.o., Podraga 46, 5272 Podnanos, identification number: 8425981000, VAT ID: 88319032, which is also a provider of e-commerce services (hereinafter also referred to as the "seller" or VITAL-AIM d.o.o.).
These Terms and Conditions govern the operation of the online store, the rights and obligations of the user and the online store, and govern the business relationship between the online store and the customer.
The buyer is bound by the general terms and conditions in force at the time of purchase (online order submission). At the time of placing the order, the user is reminded of the general terms and conditions and confirms his / her familiarity with them.

Types of users
Users can buy items from the online store without registering and enrolling in the online store at
Items offered
Due to the nature of online business, the online store offer of VITAL-AIM d.o.o. at constantly updates.
Prices in the online store are shown as Prices. Prices are prices as designed by VITAL-AIM d.o.o. and are valid for purchase through the VITAL-AIM d.o.o. online store at

The contract between VITAL-AIM d.o.o. and the customer on is concluded at the moment when the VITAL-AIM d.o.o. online store sends the buyer the first email about the status of his order. From this moment on, all prices and other conditions are fixed and apply to VITAL-AIM d.o.o. as well as to the customer.
The purchase contract (i.e. the first electronic status message of the order) is stored electronically on VITAL-AIM d.o.o. servers.
Payment methods
The online store offers the following payment methods:
• bank transfer by pro forma invoice / offer;
• with credit or debit cards through PayPal;
• cash on delivery (for addresses in Slovenia only)

Upon delivery of the ordered items, VITAL-AIM d.o.o. will also provide the buyer with an invoice.
The invoice details the price and all costs associated with the purchase.
The buyer is obliged to check the correctness of the information on the issued invoices. Subsequent complaints are ignored.

The price applies equally to all users of VITAL-AIM d.o.o.'s online store. At
All prices does not include VAT unless explicitly stated otherwise.
Prices are valid at the time of order and are not predefined. Prices are valid in case of payment with the above payment methods, under the above conditions.
Despite tremendous efforts to provide the most up-to-date and accurate information, the pricing information may be incorrect. In this case, or if the item price changes during the processing of the order, VITAL-AIM d.o.o. allows the buyer to withdraw from the purchase.
Discounts, promotional codes, etc. do not add up. Individual item discounts and promotional codes do not add up as well.

1. Your order in the online store
After placing the order, the buyer receives an email notification that the order has been accepted. VITAL-AIM d.o.o. reviews the order, checks the availability of the ordered items and confirms or rejects the order. VITAL-AIM d.o.o. may, to verify the information or to ensure the accuracy of delivery, call the customer at his contact telephone number. In the delivery of items VITAL-AIM d.o.o. does not in stock in its own warehouse, it is tied to the delivery by its supplier and to the time within which that supplier may deliver the item to VITAL-AIM d.o.o.
VITAL-AIM d.o.o. informs the customer promptly of up-to-date information regarding the delivery of items via e-mail. If the delivery time is very long and the buyer does not want to wait, the buyer can notify VITAL-AIM d.o.o., who will remove the item from the order. VITAL-AIM d.o.o. assumes no responsibility for damage resulting from longer delivery times or from the non-delivery of items by VITAL-AIM d.o.o. out of stock in its own warehouse.

2. The order has been shipped
The online store prepares and dispatches the item within the agreed deadline and informs the buyer by email. VITAL-AIM d.o.o. also informs the buyer by e-mail about the policy of withdrawing from the contract, where to turn in case of delay in delivery and where to turn in case of complaint.
Should the buyer decide to cancel the order in due time, he must immediately inform the seller by telephone by calling the general help number +386 (0)41 388 394 or by e-mail at If the order is already shipped, the buyer has to reject it on delivery.
The right to withdraw from the contract
The buyer (the above applies only to natural persons who acquire an item for purposes outside their own gainful activity) has the right to inform the seller within 14 days of the receipt of the item that he is withdrawing from the contract without having to give a reason for his decision. The deadline begins to count one day after the date of receipt of the items.
The cancellation of the contract shall be reported to the seller by e-mail:
In case of cancellation of the contract, the item is returned to the seller or returned by post to the seller's address: VITAL-AIM d.o.o., Podraga 46, 5272 Podnanos, Slovenia or personally brought to the company's headquarters by prior arrangement.
The return of the items received to the company within the termination period is considered as a notice of termination.
The buyer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the buyer being at fault. The buyer of the items must not freely use them prior to the contract being terminated.
The buyer may inspect and test the items to the extent necessary to determine the actual condition. Testing an item in ways that deviate from the above is considered to be use of an article, which means that the buyer thereby loses the right to withdraw from the contract.
The only cost that is borne by the buyer in connection with the cancellation of the contract is the cost of returning the items (which in the case of shipment is charged according to the price list of the delivery service and depends on the type of shipment). The item must be returned to the seller within 30 days of sending the notice of withdrawal from the contract (purchase).
The buyer is not entitled to withdraw from the contract in contracts whose object is an item made according to the exact instructions of the buyer, which was adapted to his personal needs, which by its nature is not suitable for a refund, that is perishable or which has expired. There is no possibility of withdrawal from the purchase of products if the buyer has already opened the security seal.
Payments will be refunded as soon as possible and no later than 30 days after receiving the notice of withdrawal. In order to ensure the accuracy and timeliness of the return and to provide a record of payments, the refund of the payment to the buyer is made exclusively by transferring to his bank account. Cash refunds are not possible!
In exceptional cases, when the items are not returned in accordance with ZVPot, we can offer the buyer the item with the appropriate compensation, which is determined by the upon return. This type of buyback is taken into account after buyer confirmation email. The buyer may use the balance from the buyback exclusively for ordering another item of equal or higher value from the online store.
The right to a refund in case of material errors is more closely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

Product defects
When is a product defective? When:
• the product does not have the characteristics necessary for its normal use or circulation
• the item does not have the characteristics necessary for the specific use for which the buyer is buying it, but which was known or should be known to the seller
• the item does not have the characteristics and qualities that were explicitly or tacitly agreed upon or prescribed
• the seller has delivered an item that does not match the pattern or model unless the pattern or model was shown for notice only.
How to check the suitability of an item?
It shall be checked with another, flawless article of the same type, at the same time as the manufacturer's description or description on the article itself.

How is a defective product enforced?
The buyer must notify VITAL-AIM d.o.o. of any material defect, together with a precise description of said defect at his own expense, within the legal deadline and allow VITAL-AIM d.o.o. to inspect the item.
The right to claim a material defect on an item is more closely governed by the provisions of the Consumer Protection Act.
Acceptance of items returned from warranty treatment or material defect
The buyer is obliged to take over the item which he / she has delivered to the seller for warranty or other consideration after the completion of the treatment.
The seller sends a return notification to the buyer and asks him to pick up the item. The buyer is obliged to pick up the item within 14 days from the date of notification.
If the buyer does not pick up the item within the specified time limit, the item is handed over to the seller at its address for safekeeping. The seller keeps the item in its own warehouse for up to 6 months from the date of notification. The seller is entitled to reimbursement of all storage costs (€1 / day) during this period, as well as the right to reimbursement of all costs necessary to preserve the item.
After the expiration of 6 months from the date of notification, the seller may sell the item through the online store and transfer the amount of the purchase price, after deduction of the seller's sales and other expenses, to the buyer. If the value of the item is insignificant, the seller may donate it to a charity and in this case no refund is due to the buyer. The seller informs the buyer about the intended sale or the donation of the item, 15 days before the expiry of the 6-month storage period, after the sale, as well as about the achieved price and the amount of costs, as well as the transfer of the rest of the purchase price to the buyer's bank account.
Returned items with open packaging
Returned items are items that have been returned to VITAL-AIM d.o.o and have no defects (damaged packaging, scratches and other damage to the product, etc.) and go on sale.
The type of defect or condition of the item is stated in writing for each item (both in the item description and in the invoice). Items returned to VITAL-AIM d.o.o. are reviewed. In the event that the buyer returns a damaged product, he is not entitled to a refund.

VITAL-AIM d.o.o. uses Slovenian Post (Pošta Slovenije) and GLS to ship, but it reserves the right to choose another delivery service if it is able to fulfill the order more effectively.

VITAL-AIM d.o.o. uses appropriate technological and organizational means to safeguard the transfer and storage of personal data and payments.
Protection of personal data
You can read more about personal data protection in our privacy policy.

VITAL-AIM will contact the user via means of communication only if the user does not explicitly oppose it, and in accordance with the provisions of ZEKom-1.
Advertising emails from VITAL-AIM d.o.o. will contain the following:
• they will be clearly and unambiguously labeled as advertising messages,
• they will be clearly labeled as coming from by VITAL-AIM d.o.o.
• various campaigns, promotions and other marketing techniques will be marked as such. The terms of participation will also be clearly defined,
• a clear way to unsubscribe from receiving promotional messages,
• VITAL-AIM d.o.o. will explicitly respect the wish of the user not to receive advertisement messages.
• VITAL-AIM d.o.o . advertising messages will be clearly visible and clearly separated from games and competitions.

Limitation of Liability
VITAL-AIM d.o.o. endeavors to the best of its ability to ensure that the information published on the website is up-to-date and accurate. However, the properties of the items, delivery times or prices may change so quickly that VITAL-AIM d.o.o. fails to correct data on its web pages. In such a case, VITAL-AIM d.o.o. will notify the buyer of changes and allow him to withdraw from the contract or replace the item ordered.
VITAL-AIM d.o.o. can only withdraw from the contract if a obvious mistake is found (Article 46 of the Obligations Code). An obvious mistake is a defect in the essential characteristics of the article and any errors that are considered decisive in the trade or by the customers, and that VITAL-AIM d.o.o., if knowing about it, would not confirm the order or conclude the contract. This also includes obvious price mistakes.

Complaints and disputes
VITAL-AIM d.o.o. complies with applicable consumer protection legislation. VITAL-AIM d.o.o. endeavors to fulfill its duty to provide an effective complaints system.
In case of problems, the customer can contact VITAL-AIM d.o.o. by telephone at +386 (0)41 388 394 or by email at Complaints are to be submitted via e-mail to The procedure for handling the complaint is confidential.
VITAL-AIM d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time required and the costs involved in resolving the dispute, which is also a major obstacle for the buyer not to bring the dispute to court. That's why VITAL-AIM d.o.o. shall use its best endeavors to resolve any disputes by mutual agreement.

We wish you plenty of great shopping!
Date of document: 11.09.2019


    1. Vital-Aim places particular emphasis on the security of your personal information. More details regarding the use and processing of your personal information can be found in the Privacy policy.